To keep my sanity, I always have to think twice before I respond to any comments during my conversation with others.
This has become a good habit that saves me from the agony of being regretful later. Well, people are not baked in an oven. They are not mass produced. Neither are they hand-crafted.
People are people, one of God's many creations.
I guess it's not wrong to say that, we should just tell them the truth, tactfully.
That's why I have learnt to respect my bosses (and former bosses), my colleagues and my clients (despite their age)........ as they want to be treated in a respectful manner, no matter how difficult they are.
I don't lose..........it's all win-win...............